Comprehensive operations support built by entrepreneurs, for entrepreneurs

As entrepreneurs ourselves, we understand the unique challenges startups face managing their rollercoaster growth. We’ve lived it.

We know that even well-funded teams can lack the bandwidth to recruit, train, and integrate the operations staff needed to meet growing demand. And that even when the right employees are in place, many companies lack the crucial mid-management layer needed to drive employee performance and process improvements.

Hugo was created with the high-growth startup in mind. We custom build or augment existing operations teams for companies in scaling mode, leaving founders and senior management to focus on what matters most: growth.

At Hugo, there is no limit to the growth we can support. And similarly, there is never any pressure to grow.

Wherever you are in your journey, we can help.

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Our Solutions

Customer Experience

Our omnichannel approach lets customers effortlessly engage with you – where and when it’s right for them. And our innovative tools let agents help more customers in less time, which means delighted customers more of the time.

Sales Enablement

Hugo sales professionals are trained to become an extension of your team - internalizing your business goals, mastering your outreach tools, and communicating in your business voice - without the HR challenges inherent in building and managing an internal SDR team.

Back Office Support

We get it. Back office work can be time-consuming and a drain on management mindshare. BUT it is integral. To everything. That’s why at Hugo we won’t just manage your processes; we’ll work constantly to improve them, leaving you to focus solely on processes that directly impact the company’s future.

Our Approach

Scaling isn't just about getting bigger, it's about never losing what makes you better.

Build Teams

Top-tier talent

Drive Performance

Innovative technology and processes

Transform Organizations

Intelligent capacity building

So we take the time to learn not only about your business and what sets you apart from the competition, but also to understand your “sacred constraints” – those little (or big) things you will never compromise. No matter what.

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What recent clients are saying about us

"What I like most about working with Hugo is their belief that customer interactions are as much about resolving issues as they are about mining consumer insights. Our customer service agents have been fantastic, but the weekly consumer insight reports have really changed the game for us."

Stephanie Botelho - Founder, FitzRoy

"With no physical presence in DC, we relied solely on Hugo to help us expand into that market. By Day 60 we had exceeded our 90 Day onboarding goal and, we spent less than 70% of what we had initially budgeted."

Bill Arzt - Co-Founder, FitReserve Inc.